Refund & Return Policy

Last Updated: September 3, 2026

At Crownwalk, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

• Unused and unworn

• In its original condition

• In the original packaging, where applicable

• Accompanied by proof of purchase or order information

Certain products may be excluded from return eligibility for hygiene, safety, customization, clearance, or other legitimate reasons. Any applicable exclusions will be stated on the relevant product page.

2. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at:

Email: contact@crownwalk.shop
Phone: +1 321-233-5681

Please include your order number and, when appropriate, photographs showing the issue. We will review the situation and determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund.

3. How to Request a Return

To request a return, contact Crownwalk at contact@crownwalk.shop with:

• Your order number

• The item you want to return

• The reason for the return

• Any supporting photographs or information, if applicable

Do not send merchandise to the business address unless we have provided return instructions.

Once your return request is approved, we will provide the applicable return instructions.

4. Return Shipping

Unless an item is defective, damaged during shipment, incorrect, or otherwise covered by a specific Crownwalk return arrangement, the customer is generally responsible for return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the order was affected by an error attributable to Crownwalk.

5. Refunds

After we receive and inspect an approved return, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Exchanges

Where available, exchanges may be offered for eligible items. If an exchange is not available, we may offer a refund or another appropriate resolution.

7. Final Sale and Non-Returnable Items

Items identified on the product page or at checkout as final sale or non-returnable may not be eligible for return except where required by applicable law.

8. Order Cancellation

If you need to cancel an order, contact us as quickly as possible at contact@crownwalk.shop.

We cannot guarantee cancellation once an order has entered processing, shipment, or fulfillment.

9. Refused or Undeliverable Packages

If a package is refused or returned to us because of an incorrect or incomplete shipping address supplied by the customer, additional shipping costs may apply before the order can be reshipped.

10. Contact Us

Crownwalk
5530 Main St
Bethania, NC 27010
United States

Email: contact@crownwalk.shop
Phone: +1 321-233-5681

Nothing in this policy limits any rights or remedies that cannot legally be excluded or limited under applicable law.