Shipping Policy

Last Updated: September 3, 2026

Thank you for shopping with Crownwalk. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days do not include weekends or applicable U.S. holidays.

During periods of high order volume, promotions, holidays, or circumstances outside our reasonable control, processing may take longer.

2. Shipping Times

After an order has been processed, estimated delivery times depend on the shipping method selected at checkout and the destination.

Estimated shipping times are not guaranteed unless a specific guaranteed delivery service has been expressly offered.

Delays may occur because of carrier disruptions, weather, holidays, incorrect addresses, customs or other circumstances outside Crownwalk's reasonable control.

3. Shipping Costs

Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, order size, product type, and shipping method selected.

4. Order Tracking

When tracking information is available, it may be provided to you by email or through your order information.

Please allow some time for tracking information to become active after an order has been shipped.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to Crownwalk because the shipping address was incorrect or incomplete, additional shipping charges may apply if the order needs to be reshipped.

6. Lost, Stolen, or Missing Packages

If tracking indicates that your order was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

If you still cannot locate the package, contact us at contact@crownwalk.shop and provide your order number and tracking information.

We will work with you and, where appropriate, the shipping carrier to investigate the issue.

7. Damaged Packages

If your package arrives visibly damaged, please contact Crownwalk as soon as possible at contact@crownwalk.shop and provide photographs of the package and product when possible.

8. Delivery Delays

Crownwalk is not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier interruptions, labor disruptions, government actions, or other unforeseen events.

However, we will make reasonable efforts to assist customers when a shipping issue occurs.

9. International Orders

If international shipping is offered for a particular product or destination, customers may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country.

Any international shipping availability and applicable charges will be communicated at checkout when available.

10. Contact

Crownwalk
5530 Main St
Bethania, NC 27010
United States

Email: contact@crownwalk.shop
Phone: +1 321-233-5681